Terms of Service

01 The agreement

These terms are the contract. Using Mailora means accepting them.

These Terms of Service form a binding agreement between HostGet, of Tower of Aakash, Level 18, 54 Gulshan Avenue, Dhaka 1212, Bangladesh ("Mailora", "we", "us") and the organisation that subscribes to the service ("Customer", "you").

They apply from the moment you create an account or begin a trial. Our Privacy Policy forms part of this agreement. Mailora is a business service; it is not offered for personal or household use.

Where you have signed a separate written agreement with us, that agreement takes precedence wherever the two conflict.

02 Accounts & administrators

You nominate the administrators. Whatever they do to mailboxes in your organisation is on you — so choose carefully and keep the credentials safe.

You must give accurate registration details and keep them current.
You are responsible for all activity under your account, including everything your administrators and mailbox users do.
You must keep credentials confidential and tell us promptly at support@mailora.io if you suspect unauthorised access.
You must own or control any domain you connect to Mailora, and you are responsible for its DNS records.

Administrators can create, suspend and delete mailboxes in your organisation, and can access mailbox settings. What administrators may do with employee mailboxes is governed by your own internal policy and by local employment and privacy law — that is your responsibility, not ours.

03 Acceptable use

Do not send spam. On a shared mail platform one spammer gets everyone's mail blocked, so this is the rule we enforce hardest and fastest.

You must not use Mailora to:

Send unsolicited bulk or commercial email. Every recipient of a marketing message must have opted in, and you must be able to show it. Purchased, scraped, rented or "verified" lists are not consent.
Send phishing, fraudulent, deceptive or malicious messages, or distribute malware.
Forge headers, spoof sender addresses, or otherwise disguise the origin of a message.
Send unlawful, defamatory, harassing or infringing content, or content that is illegal where sender or recipient is located.
Relay mail on behalf of a third party, resell mailboxes, or operate the service as a bulk-sending gateway, unless we have agreed in writing.
Attempt to breach, probe or overload our systems, or circumvent quotas, isolation between organisations, or authentication.
Use automated means to create accounts, or share one mailbox among multiple people to avoid paying for mailboxes.

Why we are strict about this

Mailora's customers share sending infrastructure. If one account sends spam, receiving providers blocklist the sending address, and every other customer's mail starts landing in junk. Spam complaints are therefore acted on immediately, and repeated or deliberate abuse ends the agreement without refund.

Sending limits

Each mailbox may send to up to 1,000 recipients in any 24 hours and 250 in any hour; during the free month the daily figure is 100. Every recipient counts, whether a message goes to one person or to many, and a single message can have at most 100 recipients. The limits apply the same way to the webmail and to mail apps. When a mailbox reaches a limit, further mail from it to outside addresses is refused until enough of the earlier sending falls outside the window — nothing already sent is affected, and incoming mail keeps working. Your administrator can see each mailbox’s count in the admin portal. If your business needs more, write to support@mailora.io.

We may pause sending from a mailbox straight away if it appears to be compromised or is sending spam, and we will tell your administrator when we do.

You are responsible for the conduct of your mailbox users. Report abuse to support@mailora.io.

04 Plans, storage & AI quotas

Each plan has a mailbox limit, a storage allowance per mailbox, and a monthly allowance of AI actions. Exceed the AI allowance and the AI features pause — mail keeps working.

Plan	Mailboxes	Storage / mailbox	AI actions / mailbox / month
Starter	up to 25	30 GB	200
Business	up to 100	60 GB	500
Enterprise AI	up to 1,000	100 GB	1,000

An "AI action" is one invocation of an AI feature — a compose, a reply suggestion, a summary or a triage classification. An assistant conversation counts as three, because it reads your mail across several steps. The spam and phishing shield never counts against the allowance. Allowances are pooled across your organisation and reset each billing period. They do not carry over.

If your organisation exhausts its AI allowance, AI features stop until the next period or until you add capacity. Sending, receiving and storing mail is never affected by AI quota — the mail service does not depend on AI.

Storage is per mailbox and pooled across the organisation. If you exceed your total storage we will tell you, and you may add capacity or remove data. If it stays over after a reasonable period, we may stop accepting incoming mail for the affected mailboxes, having given notice.

We may set reasonable technical limits — messages per hour, recipients per message, maximum attachment size — to protect the platform. Current limits are published in the admin portal. We will not reduce a limit in a way that materially harms your normal use without notice.

05 Fees & billing

You pay per mailbox, per month, in advance. Add a mailbox mid-month and it costs nothing until your next bill. Prices can change, but not without notice.

Fees are charged per mailbox, per month, in advance, at the rate for your plan.
The charge is based on the number of mailboxes provisioned, not the number actually used.
Mailboxes added during a period cost nothing until your next billing period; mailboxes removed take effect at the next period too.
Prices include VAT where it applies; nothing is added at checkout.
Payment methods accepted: bKash, Nagad, Upay, Cellfin and cards from major banks, through our payment gateway; bank transfer on request.

Late payment

If an invoice is unpaid we will notify your billing contact. If it remains unpaid 14 days after the due date, we may suspend the account (section 7). Suspension does not cancel the amount owed.

Refunds

7-day money-back. If you decide within 7 days of your first payment for a plan that you do not want to continue, write to support@mailora.io from your account's administrator address and we will refund that payment in full, without asking why. The refund goes back to the method you paid with; we start it within 3 working days, and how long it takes to reach you depends on your payment provider. The subscription ends when the refund is made, and section 9 applies to your data.

After those 7 days, and for renewals, fees already paid are not refundable, except where the law requires it or where we end the service ourselves (section 8).

Price changes

We may change prices, giving at least 30 days' notice by email to your billing contact. The new price applies from your next billing period. If you do not accept it, you may cancel before it takes effect.

06 Free trial

Trials are free and end automatically. Nothing is charged unless you actively subscribe.

We offer a free trial of one month with one mailbox. Trial accounts include every feature, with a smaller monthly AI allowance; paying lifts both the mailbox limit and the allowance to your chosen plan, and the mailbox you set up during the trial carries over with its mail intact.

We do not take payment details to start a trial, and a trial does not convert into a paid subscription automatically — you will not be charged unless you choose to subscribe. If you do not subscribe, the account and its data are deleted after the retention window in section 9.

Trials are for evaluation. We may end a trial early if it is used to send bulk mail or otherwise breaches section 3.

07 Suspension

We suspend for spam, non-payment, or a live threat to the platform. For anything not urgent, you get notice and a chance to fix it first.

We may suspend an account or an individual mailbox where:

it is being used to send spam, phishing or malware;
it presents an immediate security risk to the platform or to other customers;
fees remain unpaid 14 days past the due date;
we are required to by law.

Except where the problem is urgent — active abuse or a live security threat, in which case we act first and tell you immediately after — we will give notice and a reasonable opportunity to fix the problem before suspending.

Suspension is not deletion. While an account is suspended, mail is retained and access can be restored once the cause is resolved. Incoming mail may be rejected during suspension, and senders will receive a delivery failure.

08 Ending the agreement

Cancel any time, effective at the end of the period you paid for. We only terminate for serious or repeated breach, and we give notice unless the abuse is deliberate.

By you

You may cancel at any time from the admin portal or by writing to support@mailora.io. Cancellation takes effect at the end of the current billing period; the service continues until then. Export your mail before that date — see section 9.

By us

We may terminate for material breach that is not remedied within 14 days of written notice, or immediately for deliberate or repeated abuse under section 3, or if required by law.

If we terminate for convenience — because we discontinue the service — we will give at least 90 days' notice and refund any fees paid for service not yet delivered.

09 Your data

Your mail is yours. You can pull a full copy at any time with any standard mail client. After the account closes you have 30 days, then it is gone for good.

You retain all rights to your mail and other content. We claim no ownership and acquire no licence beyond what is needed to run the service for you.

Mailora supports standard IMAP, so you can download a complete copy of any mailbox at any time using any mail client, without our involvement. Portability is a property of the product, not a favour we grant.

After the account ends

We keep your data for 30 days after termination so you can still export it. After that it is permanently deleted from live systems and backups, and cannot be recovered by any means. Do not rely on us having a copy.

How we handle personal data, including as processor on your behalf, is set out in the Privacy Policy. We will enter into a data processing agreement where you need one.

10 Availability & support

We aim high and monitor constantly, but we do not publish a contractual uptime figure with credits — so we are not going to imply one.

We work to keep Mailora available continuously and monitor it automatically around the clock. We do not currently offer a contractual uptime guarantee with service credits. If you need one, talk to us about an enterprise agreement rather than assuming it.

Planned maintenance that is likely to interrupt service is announced in advance by email to administrators, and scheduled outside business hours where possible. Emergency maintenance may happen without notice where it is needed to protect security or data.

Support is provided by email at support@mailora.io during business hours. We aim to respond to all requests within one business day, and faster for issues affecting mail delivery.

11 Warranties

We warrant that we will provide the service with reasonable skill and care, and in accordance with this agreement.

Beyond that, and to the extent the law allows, the service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that every message will be delivered — delivery depends on receiving providers we do not control — or that spam filtering will catch everything or never make a mistake.

AI output is generated by a machine and can be wrong. It is a drafting aid. You are responsible for reviewing anything AI produces before you send it or act on it, and it is not legal, financial, medical or professional advice.

12 Liability

If we cause you loss, our liability is capped at what you paid us in the previous 12 months. Neither side is liable for indirect losses.

Nothing in this agreement excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

Subject to that:

Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, business or anticipated savings.
Our total liability arising from this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.

You are responsible for keeping your own copies of business-critical mail. Our backups exist to restore the service, and are not a substitute for your own records.

13 Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of section 3, from content you send through it, or from a dispute between you and your own mailbox users. We will tell you promptly of any such claim and let you control the defence of it.

14 Changes

We may update these terms. For material changes we will give at least 30 days' notice by email to your administrators, and the updated date will appear at the top of this page. If you do not accept a change you may cancel before it takes effect; continuing to use the service after that date means you accept it.

We continue to develop Mailora and may add, change or remove features. We will not remove a feature that is material to your use of the service without reasonable notice.

15 Governing law

This agreement is governed by the laws of Bangladesh, and the courts of Dhaka, Bangladesh have exclusive jurisdiction over any dispute arising from it.

If any provision is found unenforceable, the rest remains in force. Failing to enforce a provision is not a waiver of it. You may not transfer this agreement without our written consent; we may transfer it to a successor of our business. This agreement, with the Privacy Policy, is the entire agreement between us on this subject.

16 Contact

Support and billing — support@mailora.io
Sales — sales@mailora.io
Post — Tower of Aakash, Level 18, 54 Gulshan Avenue, Dhaka 1212, Bangladesh